Privacy policy

1. Introduction

LYV Peptides ("LYV," "we," "us," or "our") operates the website located at lyvpeptides.com and related digital properties, including the LYV Rx reference platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal information when you access or use the Service, purchase products, or communicate with us.

By using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of the Service immediately.

2. Information We Collect

2.1 Information You Provide Directly

  • Full name, email address, phone number, and mailing/shipping address
  • Date of birth (for age verification purposes)
  • Payment and billing information (credit/debit card details processed by Stripe; we do not store full card numbers)
  • Account credentials (email and password hash)
  • Product preferences, order history, and shopping cart contents
  • Communications you send us (support requests, feedback, reviews)
  • Consent records (waiver signatures, opt-in confirmations, timestamps)

2.2 Information Collected Automatically

  • Device identifiers, browser type, operating system, and screen resolution
  • IP address and approximate geolocation
  • Pages viewed, referring URLs, click patterns, and session duration
  • Cookies, pixel tags, and similar tracking technologies

2.3 Information from Third Parties

  • Payment confirmation and fraud signals from Stripe
  • Shipping and delivery status from logistics partners
  • Analytics data from Google Analytics, Meta Pixel, or similar tools

3. How We Use Your Information

  • To process and fulfill orders, including shipping and returns
  • To verify your age and eligibility to purchase products
  • To manage your account and provide customer support
  • To send transactional emails (order confirmations, shipping updates, receipts)
  • To send marketing communications where you have opted in (email, SMS)
  • To personalize your browsing experience and product recommendations
  • To detect, prevent, and address fraud, abuse, or security incidents
  • To comply with legal obligations and respond to lawful requests
  • To improve the Service through analytics, A/B testing, and research
  • To enforce our Terms & Conditions

4. SMS / Text Messaging

By providing your mobile phone number and opting in during checkout, account creation, or via a keyword opt-in (e.g., texting "JOIN" to our number), you expressly consent to receive SMS/text messages from LYV Peptides, including:

  • Order and shipping confirmations
  • Reorder reminders and product availability alerts
  • Promotional offers and new product announcements
  • Responses to your inbound messages

Frequency: Message frequency varies. Typically 2–8 messages per month.

Opt-out: Reply STOP to any message at any time. You will receive a single confirmation and no further texts unless you re-subscribe.

Help: Reply HELP for support or contact support@lyvpeptides.com.

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. We do not share your phone number with third parties for their marketing purposes.

5. Email Marketing

With your consent, we may send promotional emails about new products, special offers, and educational content. Every marketing email includes an unsubscribe link. We honor opt-out requests within 10 business days. Transactional emails (order confirmations, security alerts) are not affected by marketing opt-outs.

6. Cookies and Tracking Technologies

We use cookies and similar technologies (localStorage, session storage, pixel tags) to remember your preferences, analyze site traffic, and deliver targeted advertising. You can control cookie settings through your browser. Disabling cookies may impair certain features of the Service.

We may use third-party analytics and advertising services (e.g., Google Analytics, Meta Pixel) that set their own cookies. These services are governed by their respective privacy policies.

7. Data Sharing and Disclosure

We do not sell your personal information. We may share data with trusted third parties solely to operate the Service:

  • Payment Processors: Stripe, for secure payment processing
  • Shipping Partners: USPS, UPS, FedEx, or similar carriers
  • SMS/Email Providers: For transactional and marketing communications
  • Analytics Providers: Google Analytics, Meta, or similar
  • Hosting & Infrastructure: Cloud providers that store and serve the Service

We may also disclose information when required by law, to respond to subpoenas or court orders, to protect our rights, or in connection with a merger, acquisition, or sale of assets.

8. Data Security

We implement industry-standard security measures including TLS/SSL encryption in transit, encrypted storage at rest, role-based access controls, and regular security audits. Payment card data is processed by PCI-DSS compliant providers and never stored on our servers.

Despite these measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods:

  • Account data: Duration of account plus 3 years
  • Order records: 7 years (for tax and legal compliance)
  • Marketing consent records: Duration of consent plus 3 years
  • Server logs: 90 days

You may request deletion of your data by contacting us (see Section 12).

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete data
  • Delete your personal information (subject to legal exceptions)
  • Port your data in a machine-readable format
  • Opt out of marketing communications at any time
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a supervisory authority

California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, to delete it, to opt out of its sale (we do not sell personal information), and to non-discrimination for exercising these rights.

11. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected data from a child under 18, we will promptly delete it. If you believe a minor has provided us with personal information, please contact us immediately.

12. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, contact us at:

LYV Peptides

Email: support@lyvpeptides.com

Website: lyvpeptides.com

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Material changes may be communicated via email or a prominent notice on the Service. Continued use of the Service after changes constitutes acceptance of the revised policy.

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